Sendlander Privacy Policy

Information we collect

We may collect account and authentication information, including your name, email address, password hash, Google OAuth identity, organisation details, and session records.

We collect billing and plan information, including Stripe customer, subscription, checkout, payment, and invoice identifiers. We do not store raw card details.

We collect inbox placement test data, including sender addresses and domains, seed recipients, tracking tokens, test metadata, message headers, message snippets or content needed for analysis, report results, and related diagnostic data.

We may also collect support messages, logs, IP address, device and browser data, cookies, analytics data, error telemetry, and security or fraud-prevention data.

How we use information

We use information to provide tests and reports, manage accounts, process billing, prevent abuse, provide support, debug and secure the service, improve Sendlander, send service communications, and comply with legal obligations.

We may use aggregated or de-identified information to understand product performance and improve deliverability diagnostics.

Third parties and disclosure

We may disclose information to service providers who help us operate Sendlander, including AWS or other cloud hosting providers, Stripe, Sentry or error telemetry providers, Google OAuth, MailSlurp/MS2/inbox-placement infrastructure, email and notification providers, professional advisers, regulators or law enforcement where required, and parties involved in a business transfer.

Personal information may be processed outside New Zealand. Where required, we use reasonable steps to ensure comparable safeguards or contractual protections apply.

Your responsibilities

You must have the right to submit sender addresses, domains, email content, headers, recipient data, and any other test information you provide to Sendlander.

Do not submit sensitive personal information unless it is necessary, lawful, and authorised.

Retention, security, and rights

We keep personal information for as long as needed to provide Sendlander, meet legal requirements, resolve disputes, prevent abuse, and maintain business records. We may delete or anonymise information when it is no longer needed.

We use reasonable technical and organisational safeguards, but no internet service is perfectly secure.

You may request access to or correction of your personal information by contacting us. We will respond as required by New Zealand privacy law.

Cookies and analytics

Sendlander uses necessary cookies and session storage for login and security. Analytics is optional and is not loaded unless you allow it in the cookie banner. You can change that choice later from Cookie settings in the footer.

If analytics is enabled, Sendlander uses Google Analytics to understand product usage and improve the service. Analytics events may record broad actions such as account creation, test starts, billing actions, report utility actions, and application errors. We do not intentionally send email content, seed addresses, tracking tokens, report identifiers, sender addresses, or exact API URLs to analytics tools.

Changes and contact

We may update this policy from time to time. Material changes will be posted on this page or notified through the service where appropriate.

Contact: support@sendlander.com.