Sendlander Terms and Conditions

Business use

Sendlander is provided for business and trade use. By using Sendlander, you represent that you are acquiring the service in trade and have authority to bind the organisation you use it for.

To the maximum extent permitted by law, and where fair and reasonable for business transactions, the parties contract out of the Consumer Guarantees Act 1993. Nothing in these terms excludes obligations that cannot legally be excluded.

Service

Sendlander provides email deliverability, inbox placement, spam score, domain health, and related diagnostic tools. Results are diagnostic and advisory only.

We do not guarantee deliverability, revenue, compliance, mailbox placement, sender reputation, campaign performance, or provider behaviour.

Your responsibilities

You are responsible for your DNS records, sending infrastructure, SMTP or OAuth credentials, email content, recipient permissions, campaigns, legal compliance, and decisions made from Sendlander reports.

You grant us a limited licence to process submitted content and data to provide, secure, support, and improve Sendlander.

Acceptable use

You must not use Sendlander for spam, harassment, malware, phishing, unlawful content, credential theft, privacy-invasive use, overloading seed inboxes, bypassing limits, scraping, reverse engineering, or probing security without permission.

We may suspend, limit, refuse, or terminate service for abuse, security risk, non-payment, legal risk, operational harm, or breach of these terms.

Billing

Sendlander may offer pay-as-you-go credits, monthly plans, optional auto top-up, and saved payment methods. Prices are in USD unless stated otherwise, and taxes are not included unless expressly shown.

Monthly plans renew until cancelled. Failed payments may pause access or disable paid features. Credits, renewals, cancellations, refunds, and price changes are handled as shown at checkout or in the app. Refunds are not provided except where required by law or agreed by us in writing.

Disclaimers

To the maximum extent permitted by law, Sendlander is provided "as is" and "as available" without warranties of uptime, accuracy, completeness, uninterrupted operation, merchantability, fitness for a particular purpose, or non-infringement.

Third-party services, mailbox providers, DNS providers, Stripe, cloud services, and email platforms may change or fail in ways outside our control.

Liability limit

To the maximum extent permitted by law, Pettman Consulting Limited, Sendlander, and their directors, officers, employees, contractors, agents, affiliates, and service providers are not liable for indirect, consequential, special, punitive, exemplary damages, lost profits, lost revenue, lost goodwill, lost data, business interruption, failed campaigns, or deliverability or reputation loss.

To the maximum extent permitted by law, total liability is capped at the greater of the fees you paid for Sendlander in the three months before the event giving rise to the claim or NZD 100 for free users.

Indemnity

You indemnify Pettman Consulting Limited, Sendlander, and protected persons for claims, costs, losses, and liabilities arising from your email content, domains, lists, credentials, unlawful use, spam or abuse, breach of laws, third-party rights, or breach of these terms.

Intellectual property

Pettman Consulting Limited owns Sendlander, the software, report layouts, scoring methods, branding, documentation, and related intellectual property. You own your submitted content. Feedback may be used without obligation to you.

Law and changes

These terms are governed by New Zealand law and the New Zealand courts have jurisdiction.

We may update these terms from time to time. Material changes will be posted on this page or notified through the service where appropriate.

Contact: support@sendlander.com.